Fast Track Returns
FastTrackRacks.com is committed to providing outstanding customer service. We will gladly refund your purchase price or replace any defective item and most non-defective items. Within 30 days of receipt of your order, you may return products that:
- Have not been used
- Are in their original packaging and properly packaged to avoid damage
- Include all parts, hardware or instructions
- Are not custom or special orders
- The return is accompanied by the Return Authorization # we issue on an approved return
For items meeting these criteria, we will refund the purchase price of the returned items minus the outbound freight and a restocking fee of 15%. We reserve the right to waive the restocking fee at our discretion.
No returned items will be accepted without a valid Return Authorization #.
FastTrackRacks.com honors most manufacturer's warranties and will gladly assist you in making warranty claims. Reviewing your manufacturer warranty information before contacting us will greatly expedite the warranty claim process. In most cases, manufacturer warranties cover product workmanship and defects but do not cover damage caused by wear and tear. To initiate a warranty claim, please fill out the Return Form below.
- Fill out the following Return Request Form
- Our returns agent will be in touch with you with any questions, or will issue a Return Authorization # and instructions by email
- Mark your package clearly with the Return Authorization Number and follow the return instructions. Always send your return package by a trackable method (FedEx or UPS) and retain a copy of the tracking numbers for your records
- Once we or the manufacturer received and inspected the item, a refund will be issued to the original payment source