FastTrackRacks logo Fast Track Returns

Shopping Cart | My Account | Need Help?

The Inside Track Blog

Product Selection Guides

Questions? Ask Us

866-403-8505   
Testimonials
I have NEVER seen such service from anyone. I will do business with you again. A hug to you for your time and all the information.
- Helen R.

Fast Track Returns

Product Returns

FastTrackRacks.com is committed to providing outstanding customer service. We will gladly refund your purchase price or replace any defective item and most non-defective items. Within 30 days of receipt of your order, you may return products that:

  • Have not been used
  • Are in their original packaging and properly packaged to avoid damage
  • Include all parts, hardware or instructions
  • Are not custom or special orders
  • The return is accompanied by the Return Authorization # we issue on an approved return

For items meeting these criteria, we will refund the purchase price of the returned items minus the outbound freight and a restocking fee of 15%. We reserve the right to waive the restocking fee at our discretion.

No returned items will be accepted without a valid Return Authorization #.

Warranties

FastTrackRacks.com honors most manufacturer's warranties and will gladly assist you in making warranty claims. Reviewing your manufacturer warranty information before contacting us will greatly expedite the warranty claim process. In most cases, manufacturer warranties cover product workmanship and defects but do not cover damage caused by wear and tear. To initiate a warranty claim, please fill out the Return Form below.

Returns Process

  1. Fill out the following Return Request Form
  2. Our returns agent will be in touch with you with any questions, or will issue a Return Authorization # and instructions by email
  3. Mark your package clearly with the Return Authorization Number and follow the return instructions. Always send your return package by a trackable method (FedEx or UPS) and retain a copy of the tracking numbers for your records
  4. Once we or the manufacturer received and inspected the item, a refund will be issued to the original payment source

Spotlight Items:
FTR_Banner_Kuat1

Price: FREE

FTR_Banner_Kuat3

Price: FREE